Date of Revision: January 23, 2023
We collect data as you use Qikspace services. What we collect, why we collect it, and how you can manage
your information are described in our Privacy Policy. This retention policy describes why we hold onto
different types of data for different periods of time.
Some data you can delete whenever you like, some data is deleted automatically, and some data we retain
for longer periods of time when necessary. When you delete data, we follow a deletion policy to make
sure that your data is safely and completely removed from our servers or retained only in anonymized
form.
We offer a range of services that allow you to correct or delete data stored in your Qikspace Account.
For example, you can:
• Edit your personal information
• Edit your shared content
• Set delete time periods or specific dates
• Delete your Qikspace account
We’ll keep this data in your Qikspace Account until you choose to remove it. And if you use our services
without signing in to a Qikspace Account, we also offer you the ability to delete some information
linked to what you use to access our services, like a device, browser or app.
Data that expires after a specific period of time
In some cases, rather than provide a way to delete data, we store it for a predetermined period of time.
For each type of data, we set retention timeframes based on the reason for its collection. We also take
steps to anonymize certain data within set time periods.
Information retained until your Qikspace Account is deleted
We keep some data for the life of your Qikspace Account if it’s useful for helping us understand how
users interact with our features and how we can improve our services.
Information retained for extended time periods for limited purposes
Sometimes business and legal requirements oblige us to retain certain information, for specific
purposes, for an extended period of time. For example, when Qikspace processes a payment for you, or
when you make a payment to Qikspace, we’ll retain this data for longer periods of time as required for
tax or accounting purposes. Reasons we might retain some data for longer periods of time
include:
• Security, fraud & abuse prevention
• Financial record-keeping
• Complying with legal or regulatory requirements
• Ensuring the continuity of our services
• Direct communications with Qikspace
When you delete data in your Qikspace account, we immediately start the process of removing it from the
product and our systems. First, we alert other users in shared meetings, events, tasks and
communications that a shared area is being deleted and they have between 7 and 30 days to save their
personal nonshared content. Personal nonshared content is an integral part of Qikspace that even in an
area created by others users can have personal content that is only visible and useable by them. Upon
deletion we aim to immediately remove it from your view and the data may no longer be used in your
Qikspace experience.
We then begin a process designed to safely and completely delete the data from our storage systems. Safe
deletion is important to protect our users and customers from accidental data loss. Complete deletion of
data from our servers is equally important for users’ peace of mind. This process generally takes around
3 months from the time of deletion. This often includes up to a 60 day recovery period in case the data
was removed unintentionally.
Each Qikspace storage system from which data gets deleted has its own detailed process for safe and
complete deletion. This might involve repeated passes through the system to confirm all data has been
deleted, or brief delays to allow for recovery from mistakes. As a result, deletion could sometimes take
longer when extra time is needed to safely and completely delete the data.
Our services also use encrypted backup storage as another layer of protection to help recover from
potential disasters. Data can remain on these systems for up to 12 months.
As with any deletion process, things like routine maintenance, unexpected outages, bugs, or failures in
our protocols may cause delays in the processes and timeframes defined in this article. We maintain
systems designed to detect and remediate such issues.
Questions or comments about the Sites may be directed to Qikspace at the email address info@qikspace.com
